Our General FAQ covers shipping info, returns, customer satisfaction, and more detailed information about manufacturing and safety standards.
Our Product FAQ can help with product specific questions.
Our Subscription FAQ can help with questions about subscriptions.
Ordering & Shipping
What Payment Methods Are Accepted?
We accept all major credit cards and Apple Pay, and Amazon Pay.
What Shipping Methods Are Available?
We ship with a few different carriers to keep rates as low as possible and for a speedy delivery!
*Please note that we don't ship or deliver any orders over the weekend.*
Currently, our shipping methods are:
- DHL Ground: Orders placed Monday-Friday should deliver within to 3 business days to most areas
- USPS: Delivery to PO Boxes, Hawaii, and Alaska
- FedEx 2-Day: Orders placed Monday-Friday before 10am EST ship same day & should deliver within 2 business days. We don't ship or deliver over the weekends!
- FedEx Next Day Air: Orders placed Monday-Thursday before 10am EST should deliver the next business day. We don't ship or deliver over the weekends!
How much is shipping?
Ground shipping is available for $6, while 2-Day Air is $14, and Next Day Air is $24. Orders placed before 10am EST Monday-Friday will ship same day.
Do You Ship Internationally?
We aren't currently shipping Love Wellness products outside of the United States & Canada. Subscribe to our mailing list for updates!
How Long Will It Take To Get My Package?
Ideally, just a few days! Your order takes about 24 hours to process, and from there anywhere from 2-5 business days or so to deliver -- assuming nothing crazy happens while it's in transit! We don't ship on weekends -- sorry!
Additional shipping notes:
- Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information.
- Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions, or general carrier delays/issues.
- Love Wellness is not responsible for any lost packages. Customers should file a claim with their specific carrier if any time of delivery issue occurs.
- Note: Shipping information cannot be changed or updated once the order has been processed and shipped from our facility. Please make sure that all information under shipping is correct before finalizing your order.
Discounts, Returns & Customer Satisfaction
What products are eligible for discounts?
All of our products are eligible for discounts, except sale items (like our New You kit, which is already at a special sale price) and subscription orders (that automatically come at a discount), as we can't stack discounts -- sorry about that!
What's the Return Policy?
Due to the nature of our products, only products that haven't been opened and are sealed in their original packaging may be returned for a refund, within 30 days of your purchase. Shipping charges are non-refundable and are not refunded in the event of the return of a product.
To start a return, email us at firstname.lastname@example.org using the word "Return" and your order number in the subject line.
If you've tried a product out and are unhappy with it, please send us an email at email@example.com within 30 days of your date of purchase.
Do I need an account to place an order?
Yes, you will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the back-end if we ever need to look into an issue on your behalf.
How Can I Cancel Or Change My Order?
Email us at firstname.lastname@example.org as soon as possible to make a change. Once your order is placed we cannot guarantee we can make any changes, as orders are typically filled immediately. We will make best efforts to accommodate your request.
How Do I Track My Order?
Your tracking number will be emailed to you once your order has been shipped, usually with ~24 hours of ordering.
Let's Get Intimate
Do Doctors Support Love Wellness?
Yes! Meet our Love Wellness Medical Experts here.
How Do I Know Your Products Are Safe?
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States. We’ve made boric acid suppositories affordable and accessible for relief of common infections with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards. Our natural cleansers and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. We adhere strictly to FDA guidelines, and we test our products on the Love Wellness team, not animals.
What Do I Do If I Don't Like a Product?
That's okay! Email us at email@example.com and tell us why. We'd love to hear from you, whether the news is good or bad.
How Did You Create Your Formulas?
Our vitamin supplements are formulated by food scientists with PhDs in biochemistry and chemistry, and manufactured in our cGMP registered NSF International facility located in the United States. Our OTC product The Killer, is formulated by a medical doctor, and manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards. Our natural cleansers and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. All of our products are proudly made in the USA.
The information provided does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.